Customer Care

SHIPPING

Shipped By Delivery Time Price

United States Shipping

DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

Australia Post

STANDARD

10-20 Business Days*

$6.99 USD

Free for orders over $99 USD

DHL Express

EXPRESS

2-7 Business Days*

$9.99 USD
Free for orders over $200 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

When will my order be shipped?

We aim to dispatch all orders placed before 12 PM AEDT Monday - Friday the same day. If your order is placed after this time, on a weekend or on a NSW Public Holiday we aim to have these dispatched the next business day*

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

Please visit our orders page for more information.

Canada Shipping

DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

Australia Post STANDARD 10-15 Business Days* $6.99 USD
Free for orders over $99 USD

DHL Express

EXPRESS

2-7 Business Days*

$9.99 USD
Free for orders over $200 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

South America Shipping

DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

Mexico

DHL Express

EXPRESS

2-7 Business Days*

$9.99 USD

Puerto Rico

DHL Express

EXPRESS

2-7 Business Days*

$50 USD

Guam

DHL Express

EXPRESS

2-7 Business Days*

$50 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS

Australia Shipping

Australia Post

EXPRESS

1-4 Business Days*

$6.50 USD

Free for orders over $75 USD

Australia Post

STANDARD

2-14 Business Days*

$4 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.

If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next business day delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

New Zealand Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

STANDARD

2-7 Business Days*

$10 USD

Free for orders over $150 USD

Australia Post

STANDARD

8-13 Business Days*

$6.95 USD

Free for orders over $ 75 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.

United Kingdom Shipping

UK SHIPPING

3-5 Business Days*

£6.00 GBP

Free for orders over £100 GBP

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS

NOTE: United Kingdom orders have Duties & VAT Tax included.

 

Europe Shipping

Please note: We do not ship to APO or PO Boxes

Custom fees are included in the final price at the checkout for all countries listed below. No further fees are required at entry. This applies to orders placed from March 5th onward.

Ireland

SEKO

Customs Included

4-12 Business Days*

€9.95 EUR

Free for orders over €150

Germany

SEKO

Customs Included

4-12 Business Days*

€9.95 EUR

Free for orders over €150

Netherlands

SEKO

Customs Included

4-12 Business Days*

€9.95 EUR

Free for orders over €150

Spain

SEKO

Customs Included

4-12 Business Days*

€9.95 EUR

Free for orders over €150

Austria

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Belgium

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Croatia

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Denmark

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Finland

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

France

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Greece

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Hungary

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Italy

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Lithuania

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Luxembourg

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Malta

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Poland

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Portugal

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Slovenia

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Sweden

SEKO

Customs Included

4-12 Business Days*

€15.00 EUR

Please note: We do not ship to APO or PO Boxes

Custom Fees or Import Taxes may be charged to countries listed below which are outside Australia. White Fox Boutique does not take responsibility for any fees that may occur, the recipient must cover these charges.

 

Guernsey

DHL Express

Customs may be charged

3-10 Business Days*

€15.00 EUR

Jersey

DHL Express

Customs may be charged

3-10 Business Days*

€15.00 EUR

Norway

DHL Express

Customs may be charged

3-10 Business Days*

€15.00 EUR

Switzerland

DHL Express

Customs may be charged

3-10 Business Days*

€15.00 EUR

Asia Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Hong Kong

DHL Express

EXPRESS

2-7 Business Days*

$14.95 USD

Hong Kong

Australia Post

STANDARD

20-30 Business Days*

$9.95 USD

Singapore

DHL Express

EXPRESS

2-7 Business Days*

$14.95 USD

Singapore

Australia Post

STANDARD

20-30 Business Days*

$9.95 USD

Japan

DHL Express

EXPRESS

2-7 Business Days*

$14.95 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Middle East Shipping

United Arab Emirates

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Saudi Arabia

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

What if my Country isn't listed at checkout?

If your country is not listed please email info@whitefoxboutique.com for a shipping quote.

Customs charges

Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Please note United Kingdom orders have customer charges & VAT tax included.

Custom Holds

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

Does my order require a signature on delivery

DHL require a signature for all deliveries (unless a signature release is organised by the customer directly with the carrier).

Australia Post orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).

If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.

Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.

Click here to email us