Customer Care


Shipped By Delivery Time Price

When will my order be shipped?

We aim to dispatch all orders placed before 12 PM AEDT Monday - Friday the same day. If your order is placed after this time, on a weekend or on a NSW Public Holiday we aim to have these dispatched the next business day*

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

Please visit our orders page for more information.

What if my Country isn't listed at checkout?

If your country is not listed please email for a shipping quote.

Customs Charges & Holds

Please refer to shipping information for your country to determine if customs charges will apply to your order.

Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

If you're still having trouble with delivery please reach out to our customer service team at

Does my order require a signature on delivery

DHL require a signature for all deliveries (unless a signature release is organised by the customer directly with the carrier).

Australia Post orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).

If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.

Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.

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