Customer Care

  • ORDERS
  • PAYMENTS, PROMOS & GIFT CARDS
  • SHIPPING
  • SHIPPING

    NOTICE: Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience!

    When will my order be shipped?

    Orders received before 12pm AEDT on a business day are shipped the same day, if your order is placed after this it will be dispatched the next day**.

    Purchases made on Weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

     

    Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

    United States Shipping

    DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

    Australia Post

    STANDARD

    10-20 Business Days*

    $6.99 USD

    Free for orders over $99 USD

    DHL Express

    EXPRESS

    2-7 Business Days*

    $9.99 USD
    Free for orders over $250 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
    If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

    Canada Shipping

    DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

    Australia Post STANDARD 10-15 Business Days* $6.99 USD
    Free for orders over $99 USD

    DHL Express

    EXPRESS

    2-7 Business Days*

    $9.99 USD
    Free for orders over $250 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
    If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

    South America Shipping

    DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

    Mexico

    DHL Express

    EXPRESS

    2-7 Business Days*

    $9.99 USD

    Puerto Rico

    DHL Express

    EXPRESS

    2-7 Business Days*

    $50 USD

    Guam

    DHL Express

    EXPRESS

    2-7 Business Days*

    $50 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS

    Australia Shipping

    Australia Post

    EXPRESS

    1-4 Business Days*

    $6.50 USD

    Free for orders over $75 USD

    Australia Post

    STANDARD

    2-14 Business Days*

    $4 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
    If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

    Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.

    If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next business day delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
    Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

    New Zealand Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    DHL Express

    STANDARD

    2-7 Business Days*

    $10 USD

    Free for orders over $150 USD

    Australia Post

    STANDARD

    8-13 Business Days*

    $6.95 USD

    Free for orders over $ 75 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
    If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

    Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.

    United Kingdom & Ireland Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    DHL Express

    EXPRESS

    3-10 Business Days*

    $14.95 USD

    Australia Post

    STANDARD

    10-15 Business Days*

    $7.95 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
    If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

    Europe Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

     

    Austria

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Belgium

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Croatia

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Denmark

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Finland

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    France

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Germany

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Greece

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Guernsey

    DHL Express

    EXPRESS

    3-10 Business Days*

    $14.95 USD

    Hungary

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Italy

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Jersey

    DHL Express

    EXPRESS

    3-10 Business Days*

    $14.95 USD

    Lithuania

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Luxembourg

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Malta

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Netherlands

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Norway

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Poland

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Portugal

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Slovenia

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Spain

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Sweden

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Switzerland

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS

    Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

     

    Asia Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    Hong Kong

    DHL Express

    EXPRESS

    2-7 Business Days*

    $14.95 USD

    Hong Kong

    Australia Post

    STANDARD

    20-30 Business Days*

    $9.95 USD

    Singapore

    DHL Express

    EXPRESS

    2-7 Business Days*

    $14.95 USD

    Singapore

    Australia Post

    STANDARD

    20-30 Business Days*

    $9.95 USD

    Japan

    DHL Express

    EXPRESS

    2-7 Business Days*

    $14.95 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
    If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

    Middle East Shipping

    United Arab Emirates

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    Saudi Arabia

    DHL Express

    EXPRESS

    3-10 Business Days*

    $17.95 USD

    *ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
    If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

    What if my Country isn't listed at checkout?

    If your country is not listed please email info@whitefoxboutique.com for a shipping quote.

    Customs charges

    Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.

     

    Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

    We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

    Custom Holds

    Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

    If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

    Does my order require a signature on delivery

    For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).

    If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.

    Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.

    Click here to email us
  • RETURNS
  • PRODUCT & STOCK
  • GENERAL INFORMATION

SHIPPING

NOTICE: Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience!

When will my order be shipped?

Orders received before 12pm AEDT on a business day are shipped the same day, if your order is placed after this it will be dispatched the next day**.

Purchases made on Weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

 

Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

United States Shipping

DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

Australia Post

STANDARD

10-20 Business Days*

$6.99 USD

Free for orders over $99 USD

DHL Express

EXPRESS

2-7 Business Days*

$9.99 USD
Free for orders over $250 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Canada Shipping

DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

Australia Post STANDARD 10-15 Business Days* $6.99 USD
Free for orders over $99 USD

DHL Express

EXPRESS

2-7 Business Days*

$9.99 USD
Free for orders over $250 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

South America Shipping

DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.

Mexico

DHL Express

EXPRESS

2-7 Business Days*

$9.99 USD

Puerto Rico

DHL Express

EXPRESS

2-7 Business Days*

$50 USD

Guam

DHL Express

EXPRESS

2-7 Business Days*

$50 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS

Australia Shipping

Australia Post

EXPRESS

1-4 Business Days*

$6.50 USD

Free for orders over $75 USD

Australia Post

STANDARD

2-14 Business Days*

$4 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.

If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next business day delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

New Zealand Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

STANDARD

2-7 Business Days*

$10 USD

Free for orders over $150 USD

Australia Post

STANDARD

8-13 Business Days*

$6.95 USD

Free for orders over $ 75 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.

United Kingdom & Ireland Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

EXPRESS

3-10 Business Days*

$14.95 USD

Australia Post

STANDARD

10-15 Business Days*

$7.95 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Europe Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

 

Austria

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Belgium

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Croatia

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Denmark

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Finland

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

France

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Germany

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Greece

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Guernsey

DHL Express

EXPRESS

3-10 Business Days*

$14.95 USD

Hungary

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Italy

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Jersey

DHL Express

EXPRESS

3-10 Business Days*

$14.95 USD

Lithuania

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Luxembourg

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Malta

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Netherlands

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Norway

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Poland

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Portugal

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Slovenia

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Spain

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Sweden

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Switzerland

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

 

Asia Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Hong Kong

DHL Express

EXPRESS

2-7 Business Days*

$14.95 USD

Hong Kong

Australia Post

STANDARD

20-30 Business Days*

$9.95 USD

Singapore

DHL Express

EXPRESS

2-7 Business Days*

$14.95 USD

Singapore

Australia Post

STANDARD

20-30 Business Days*

$9.95 USD

Japan

DHL Express

EXPRESS

2-7 Business Days*

$14.95 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

Middle East Shipping

United Arab Emirates

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

Saudi Arabia

DHL Express

EXPRESS

3-10 Business Days*

$17.95 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

What if my Country isn't listed at checkout?

If your country is not listed please email info@whitefoxboutique.com for a shipping quote.

Customs charges

Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.

 

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Custom Holds

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

Does my order require a signature on delivery

For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).

If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.

Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.

Click here to email us