NOTICE: Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience!
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ORDERS
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PAYMENTS, PROMOS & GIFT CARDS
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SHIPPING
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SHIPPING
When will my order be shipped?
Orders received before 12pm AEDT on a business day are shipped the same day, if your order is placed after this it will be dispatched the next day**.
Purchases made on Weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
United States Shipping
DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.
Australia Post
STANDARD
10-20 Business Days*
$6.99 USD
Free for orders over $99 USD
DHL Express
EXPRESS
2-7 Business Days*
$9.99 USD
Free for orders over $250 USD*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Canada Shipping
DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.
Australia Post STANDARD 10-15 Business Days* $6.99 USD
Free for orders over $99 USDDHL Express
EXPRESS
2-7 Business Days*
$9.99 USD
Free for orders over $250 USD*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.South America Shipping
DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.
Mexico
DHL Express
EXPRESS
2-7 Business Days*
$9.99 USD
Puerto Rico
DHL Express
EXPRESS
2-7 Business Days*
$50 USD
Guam
DHL Express
EXPRESS
2-7 Business Days*
$50 USD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
Australia Shipping
Australia Post
EXPRESS
1-4 Business Days*
$6.50 USD
Free for orders over $75 USD
Australia Post
STANDARD
2-14 Business Days*
$4 USD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.
If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next business day delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.New Zealand Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express
STANDARD
2-7 Business Days*
$10 USD
Free for orders over $150 USD
Australia Post
STANDARD
8-13 Business Days*
$6.95 USD
Free for orders over $ 75 USD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.
United Kingdom & Ireland Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express
EXPRESS
3-10 Business Days*
$14.95 USD
Australia Post
STANDARD
10-15 Business Days*
$7.95 USD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Europe Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Austria
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Belgium
DHL Express
EXPRESS
3-10 Business Days* $17.95 USD
Croatia
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Denmark
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Finland
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
France
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Germany
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Greece
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Guernsey
DHL Express
EXPRESS
3-10 Business Days*
$14.95 USD
Hungary
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Italy
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Jersey
DHL Express
EXPRESS
3-10 Business Days*
$14.95 USD
Lithuania
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Luxembourg
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Malta
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Netherlands
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Norway
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Poland
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Portugal
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Slovenia
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Spain
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Sweden
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Switzerland
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Asia Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Hong Kong
DHL Express
EXPRESS
2-7 Business Days*
$14.95 USD
Hong Kong
Australia Post
STANDARD
20-30 Business Days*
$9.95 USD
Singapore
DHL Express
EXPRESS
2-7 Business Days*
$14.95 USD
Singapore
Australia Post
STANDARD
20-30 Business Days*
$9.95 USD
Japan
DHL Express
EXPRESS
2-7 Business Days*
$14.95 USD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Middle East Shipping
United Arab Emirates
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
Saudi Arabia
DHL Express
EXPRESS
3-10 Business Days*
$17.95 USD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.What if my Country isn't listed at checkout?
If your country is not listed please email info@whitefoxboutique.com for a shipping quote.
Customs charges
Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
Custom Holds
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.
If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Does my order require a signature on delivery
For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).
If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.
Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.
Can't find what your are looking for?
Click here to email us -
RETURNS
-
PRODUCT & STOCK
-
GENERAL INFORMATION
SHIPPING
NOTICE: Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience!
When will my order be shipped?
Orders received before 12pm AEDT on a business day are shipped the same day, if your order is placed after this it will be dispatched the next day**.
Purchases made on Weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
United States Shipping
DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.
Australia Post |
STANDARD |
10-20 Business Days* |
$6.99 USD Free for orders over $99 USD |
DHL Express |
EXPRESS |
2-7 Business Days* |
$9.99 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Canada Shipping
DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.
Australia Post | STANDARD | 10-15 Business Days* |
$6.99 USD Free for orders over $99 USD |
DHL Express |
EXPRESS |
2-7 Business Days* |
$9.99 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
South America Shipping
DHL EXPRESS CANNOT DELIVER TO A PO/APO BOX.
Mexico |
DHL Express |
EXPRESS |
2-7 Business Days* |
$9.99 USD |
Puerto Rico |
DHL Express |
EXPRESS |
2-7 Business Days* |
$50 USD |
Guam |
DHL Express |
EXPRESS |
2-7 Business Days* |
$50 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
Australia Shipping
Australia Post |
EXPRESS |
1-4 Business Days* |
$6.50 USD Free for orders over $75 USD |
Australia Post |
STANDARD |
2-14 Business Days* |
$4 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.
If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means next business day delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.
New Zealand Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express |
STANDARD |
2-7 Business Days* |
$10 USD Free for orders over $150 USD |
Australia Post |
STANDARD |
8-13 Business Days* |
$6.95 USD Free for orders over $ 75 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.
United Kingdom & Ireland Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express |
EXPRESS |
3-10 Business Days* |
$14.95 USD |
Australia Post |
STANDARD |
10-15 Business Days* |
$7.95 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Europe Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Austria |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Belgium |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Croatia |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Denmark |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Finland |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
France |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Germany |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Greece |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Guernsey |
DHL Express |
EXPRESS |
3-10 Business Days* |
$14.95 USD |
Hungary |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Italy |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Jersey |
DHL Express |
EXPRESS |
3-10 Business Days* |
$14.95 USD |
Lithuania |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Luxembourg |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Malta |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Netherlands |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Norway |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Poland |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Portugal |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Slovenia |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Spain |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Sweden |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Switzerland |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Asia Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Hong Kong |
DHL Express |
EXPRESS |
2-7 Business Days* |
$14.95 USD |
Hong Kong |
Australia Post |
STANDARD |
20-30 Business Days* |
$9.95 USD |
Singapore |
DHL Express |
EXPRESS |
2-7 Business Days* |
$14.95 USD |
Singapore |
Australia Post |
STANDARD |
20-30 Business Days* |
$9.95 USD |
Japan |
DHL Express |
EXPRESS |
2-7 Business Days* |
$14.95 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Middle East Shipping
United Arab Emirates |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
Saudi Arabia |
DHL Express |
EXPRESS |
3-10 Business Days* |
$17.95 USD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
What if my Country isn't listed at checkout?
If your country is not listed please email info@whitefoxboutique.com for a shipping quote.
Customs charges
Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
Custom Holds
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.
If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Does my order require a signature on delivery
For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).
If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.
Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.