Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

We're sorry to hear you have received an incorrect or faulty item!

Please send an email to info@whitefoxboutique.com with your order number and photos of the item so we can resolve this as soon as possible.

Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.

We're really quick at packing your order up which means we can't make any changes once you've placed it.

All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.
If you place an order and email us straight away - it is not guaranteed that we will be able to cancel or edit your order as it can take 24-48 hours for our Customer Service team to respond to your email.

You can contact the shipping company directly with your tracking number for more information as to why your order was returned back to us. Once we receive the package, a store credit will automatically be processed for the items in the order. This store credit will be issued back on to your White Fox Boutique account for you to use on a new order!