Customer Care

  • ORDERS
  • PAYMENTS, PROMOS & GIFT CARDS
  • SHIPPING
  • RETURNS
  • Returns

    COVID-19 Extended Returns Policy

    White Fox Boutique is taking all the necessary precautions to ensure not only the safety of our staff and delivery partners but also, our customers.

     

    We understand it may be harder for customers to returns orders back to us which is why we have extended our returns policy to 60 days until further notice.

     

    For further Shipping & Returns information please see our COVID-19 Message below:

    https://whitefoxboutique.com/pages/covid-19-message

     

    Please ensure your item/s are in line with all other return policies.

    Our customer support is accessible via email and live chat to help answer any questions you may have.

    How do I return an order?

    To return your order just click on 'Submit return' at the top of this page or log into your White Fox account and click 'Return Items' next to your order.

    How long do I have to return an item?

    Returns must be sent back to us within 60 days of purchase.

    Change of mind returns policy

    If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

     

    - Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan

    - Postage must be covered to send the item back to us

    - ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

    - Please note: We do not accept change of mind returns on intimate sets with briefs, cosmetics, fake tan, fishnet stocking, socks, silicone free-bras or earrings unless defective or faulty.

    - All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed unless defective.

    - Please return shoes within its box in a postage bag, the box must be received in original condition.

    - It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

    - Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

    Can I exchange an item?

    Unfortunately, we are currently unable to process exchanges. You can return the item to us and place a new order to receive the item of your choice using your store credit.

    United States Returns

    Option A: If you are located in the United States & would like to use our flat rate returns portal to send your items/s back for store credit;

    - CLICK HERE to access the Return Portal

    - Fill out the information needed & purchase the flat rate postage of $19.95 USD

    - Download & Print the Returns Label

    - Stick the label onto your return at home or the post office

    - If you use the original postage bag make sure you cross out any old addresses

    - Place your parcel into your nearest USPS box or office

    - Please note the label with have a US address, which will be forwarded to our warehouse in Australia (This will take 2-3 weeks)

     

    Option B: If you would like to use your own method of shipping to return your item/s for store credit our returns address is:

    White Fox Customer Returns

    45-49 Dunning Avenue

    Rosebery

    NSW, 2018

    AUSTRALIA

    Rest of the World Returns

    To Return your order please follow the below steps:

     

    1. Submit a return via our returns page or through your White Fox account.
    2. Make sure your order number and email address is filled in then click ‘Return Items’
    3. Select the item/s you are wanting to return then click ’next’
    4. Select your return reason and Quantity from the drop down then click ‘next’
    5. Select 'Store Credit customer to return products (0)'
    6. You will receive an email with our returns address and you can use your own method of shipping to send your return back to us.  (Please note postage must be covered to send your return back to us).

    How long does it take to process my return?

    Once your return is received processing time can take 3-4 business days

    *Please allow extra processing time during high volume periods

    What do I do if I have received a faulty item?

    If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at info@whitefoxboutique.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a refund, store credit or direct replacement.

    Please note that White Fox Boutique does not accept returns for garments which have been damaged during wash, wear and tear.

    Can I return a sale item?

    - All sale items are finale, there is no exchange or refunds on sale items unless defective or faulty.
    (Please note 'sale items' are items under the sale section of our website)

    Guest checkout & returns

    You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item for store credit, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, your store credit will be applied under the email address used to place the order. To access the store credit, you will need to 'Register' the account by clicking here.

    Afterpay Returns

    Orders placed using Afterpay - once we receive your return you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.

    Click here to email us
  • PRODUCT & STOCK
  • GENERAL INFORMATION

Returns

Submit a Return

COVID-19 Extended Returns Policy

White Fox Boutique is taking all the necessary precautions to ensure not only the safety of our staff and delivery partners but also, our customers.

 

We understand it may be harder for customers to returns orders back to us which is why we have extended our returns policy to 60 days until further notice.

 

For further Shipping & Returns information please see our COVID-19 Message below:

https://whitefoxboutique.com/pages/covid-19-message

 

Please ensure your item/s are in line with all other return policies.

Our customer support is accessible via email and live chat to help answer any questions you may have.

How do I return an order?

To return your order just click on 'Submit return' at the top of this page or log into your White Fox account and click 'Return Items' next to your order.

How long do I have to return an item?

Returns must be sent back to us within 60 days of purchase.

Change of mind returns policy

If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

 

- Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan

- Postage must be covered to send the item back to us

- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

- Please note: We do not accept change of mind returns on intimate sets with briefs, cosmetics, fake tan, fishnet stocking, socks, silicone free-bras or earrings unless defective or faulty.

- All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed unless defective.

- Please return shoes within its box in a postage bag, the box must be received in original condition.

- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return the item to us and place a new order to receive the item of your choice using your store credit.

United States Returns

Option A: If you are located in the United States & would like to use our flat rate returns portal to send your items/s back for store credit;

- CLICK HERE to access the Return Portal

- Fill out the information needed & purchase the flat rate postage of $19.95 USD

- Download & Print the Returns Label

- Stick the label onto your return at home or the post office

- If you use the original postage bag make sure you cross out any old addresses

- Place your parcel into your nearest USPS box or office

- Please note the label with have a US address, which will be forwarded to our warehouse in Australia (This will take 2-3 weeks)

 

Option B: If you would like to use your own method of shipping to return your item/s for store credit our returns address is:

White Fox Customer Returns

45-49 Dunning Avenue

Rosebery

NSW, 2018

AUSTRALIA

Rest of the World Returns

To Return your order please follow the below steps:

 

  1. Submit a return via our returns page or through your White Fox account.
  2. Make sure your order number and email address is filled in then click ‘Return Items’
  3. Select the item/s you are wanting to return then click ’next’
  4. Select your return reason and Quantity from the drop down then click ‘next’
  5. Select 'Store Credit customer to return products (0)'
  6. You will receive an email with our returns address and you can use your own method of shipping to send your return back to us.  (Please note postage must be covered to send your return back to us).

How long does it take to process my return?

Once your return is received processing time can take 3-4 business days

*Please allow extra processing time during high volume periods

What do I do if I have received a faulty item?

If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at info@whitefoxboutique.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a refund, store credit or direct replacement.

Please note that White Fox Boutique does not accept returns for garments which have been damaged during wash, wear and tear.

Can I return a sale item?

- All sale items are finale, there is no exchange or refunds on sale items unless defective or faulty.
(Please note 'sale items' are items under the sale section of our website)

Guest checkout & returns

You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item for store credit, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, your store credit will be applied under the email address used to place the order. To access the store credit, you will need to 'Register' the account by clicking here.

Afterpay Returns

Orders placed using Afterpay - once we receive your return you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.

Click here to email us