Customer Care

  • ORDERS
  • PAYMENTS, PROMOS & GIFT CARDS
  • SHIPPING
  • RETURNS
  • Returns

    NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the return processing time. Our White Fox team are working super hard to try and process all returns as quickly as possible!

    Once your return reaches our warehouse, please allow longer than normal for it to be processed. Thank you for your patience and understanding 💕

    Returns Policy

    If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

    - Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan

    - Postage must be covered to send the item back to us

    - ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

    - Please note: We do not accept the return of any fake tan, socks, lingerie or earrings unless defective or faulty.

    - All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed unless defective.

    - Please return shoes within its box in a postage bag, the box must be received in original condition.

    - It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

    - Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

    How do I return an order?

    To return your order just click on 'Submit return' at the top of this page or log into your White Fox account and click 'Return Items' next to your order. All returns are issued with store credit (provided the items are in line with our Returns Policy)

    How long do I have to return an item?

    Returns must be sent back to us within 30 days of purchase.

    Can I exchange an item?

    Unfortunately, we are currently unable to process exchanges. You can return the item to us and place a new order to receive the item of your choice using your store credit.

    United States Returns

    To Return your order please follow the below steps:

    1. Submit a return via our returns page or through your White Fox account.
    2. Make sure your order number and email address is filled in then click ‘Return Items’
    3. Select the item/s you want to return then click ’next’
    4. Select your return reason and Quantity from the drop down then click ‘next’
    5. You will be charged a $10.99 USD label fee for a change of mind return
    6. Download your label from the returns portal, attached it to your return & drop it off at your closest USPS Post Office or Postal Box.

    Rest of the World Returns

    To Return your order please follow the below steps:

    1. Submit a return via our returns page or through your White Fox account.
    2. Make sure your order number and email address is filled in then click ‘Return Items’
    3. Select the item/s you are wanting to return then click ’next’
    4. Select your return reason and quantity from the drop down then click ‘next’
    5. You will then be provided with our returns address & will need to cover the cost of the return.
    6. Take your return to your closest shipping provider or postal office & ensure your return has tracking.

    How long does it take to process my return?

    Once your return is received processing time can take 3-4 business days

    *Please allow extra processing time during high volume periods

    What do I do if I have received a faulty item?

    If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at info@whitefoxboutique.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a free return for a refund, store credit or direct replacement.

    Please note that White Fox Boutique does not accept returns for garments which have been damaged during wash, wear and tear.

    Can I return a sale item?

    - All sale items are finale, there is no exchange or refunds on sale items unless defective or faulty.
    (Please note 'sale items' are items under the sale section of our website)

    Guest checkout & returns

    You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item for store credit, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, your store credit will be applied under the email address used to place the order. To access the store credit, you will need to 'Register' the account by clicking here.

    Afterpay Returns

    Orders placed using Afterpay - once we receive your return you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.

    Click here to email us
  • PRODUCT & STOCK
  • GENERAL INFORMATION

Returns

Submit a Return

NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the return processing time. Our White Fox team are working super hard to try and process all returns as quickly as possible!

Once your return reaches our warehouse, please allow longer than normal for it to be processed. Thank you for your patience and understanding 💕

Returns Policy

If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

- Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan

- Postage must be covered to send the item back to us

- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

- Please note: We do not accept the return of any fake tan, socks, lingerie or earrings unless defective or faulty.

- All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed unless defective.

- Please return shoes within its box in a postage bag, the box must be received in original condition.

- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

How do I return an order?

To return your order just click on 'Submit return' at the top of this page or log into your White Fox account and click 'Return Items' next to your order. All returns are issued with store credit (provided the items are in line with our Returns Policy)

How long do I have to return an item?

Returns must be sent back to us within 30 days of purchase.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return the item to us and place a new order to receive the item of your choice using your store credit.

United States Returns

To Return your order please follow the below steps:

  1. Submit a return via our returns page or through your White Fox account.
  2. Make sure your order number and email address is filled in then click ‘Return Items’
  3. Select the item/s you want to return then click ’next’
  4. Select your return reason and Quantity from the drop down then click ‘next’
  5. You will be charged a $10.99 USD label fee for a change of mind return
  6. Download your label from the returns portal, attached it to your return & drop it off at your closest USPS Post Office or Postal Box.

Rest of the World Returns

To Return your order please follow the below steps:

  1. Submit a return via our returns page or through your White Fox account.
  2. Make sure your order number and email address is filled in then click ‘Return Items’
  3. Select the item/s you are wanting to return then click ’next’
  4. Select your return reason and quantity from the drop down then click ‘next’
  5. You will then be provided with our returns address & will need to cover the cost of the return.
  6. Take your return to your closest shipping provider or postal office & ensure your return has tracking.

How long does it take to process my return?

Once your return is received processing time can take 3-4 business days

*Please allow extra processing time during high volume periods

What do I do if I have received a faulty item?

If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at info@whitefoxboutique.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a free return for a refund, store credit or direct replacement.

Please note that White Fox Boutique does not accept returns for garments which have been damaged during wash, wear and tear.

Can I return a sale item?

- All sale items are finale, there is no exchange or refunds on sale items unless defective or faulty.
(Please note 'sale items' are items under the sale section of our website)

Guest checkout & returns

You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item for store credit, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, your store credit will be applied under the email address used to place the order. To access the store credit, you will need to 'Register' the account by clicking here.

Afterpay Returns

Orders placed using Afterpay - once we receive your return you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.

Click here to email us