Terms & Conditions

FAULTS & FAILURES 

There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe.
For purchases with major failures you may reject the goods and get a refund or an identical replacement.
Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

CHANGE OF MIND RETURNS

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

PURCHASES & PAYMENT

Customers must provide WHITE FOX BOUTIQUE with complete and accurate details when making purchases. WHITE FOX BOUTIQUE is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.  

All of our prices are in USD, WHITE FOX BOUTIQUE is not responsible for varying currency conversion rates charged by customers’ banks.

Customers will receive an invoice confirming the order once WHITE FOX BOUTIQUE receives payment either through Credit Card, PayPal or Afterpay.

Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. WHITE FOX BOUTIQUE uses the Shopify Online Payment Gateway for all online credit card transactions. Shopify Payments is a PCI-DSS Certified Gateway. Your credit card number cannot be viewed by WHITE FOX BOUTIQUE or any third party.

We take a firm stance against credit card fraud. If your transaction is flagged in our system or suspected of fraud, we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person's details, WHITE FOX BOUTIQUE will report all transaction information to the Australian Federal Police and banking authorities.

PROMOTIONS & DISCOUNTS

Promotional sales may exclude selected styles and the purchase of Gift Cards. All styles will be marked down if included in a promotion unless a discount code is required, in which case the final price will display once the code has been entered correctly at checkout. Only one discount code can be applied to an order. Discount codes must be entered at checkout and cannot be redeemed after this point. White Fox Boutique reserves the right to change or end a promotion at any time without notice.

ORDER PROCESSING

Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales, Australia.

Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our SHIPPING INFORMATION page

CANCELLATION

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract.

Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by WHITE FOX BOUTIQUE. In addition, WHITE FOX BOUTIQUE reserves the right to decline or cancel any such orders.

CUSTOMS CHARGES

Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Instagram Giveaways

Any competition or giveaway promoted by White Fox Boutique is in no way sponsored, endorsed or administered by, or associated with Instagram, Inc. By entering, entrants confirm they are 16+ years of age, release Instagram of responsibility and agree to Instagram's terms of use. Winners will be contacted via DM on Instagram and will also be announced in the caption of the original post on White Fox Boutique’s account. Prize fulfilment is subject to availability and may differ from promotional images and information. White Fox Boutique reserves the right to substitute a prize of equal or greater value for the prize in its sole discretion, unless such substitution is prohibited by law. Prizes are non-transferable and White Fox Boutique need not substitute a prize based on a winner’s request.

TEXT MARKETING TERMS AND CONDITIONS

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.