Orders placed before 6pm Eastern US Time on the 29th April will be dispatched from our warehouse in Sydney, Australia. Orders placed after this time will be dispatched from our new USA warehouse.
The prices on our United States store have been adjusted to include tariffs. Our products are now being shipped from our warehouse in Indianapolis, United States.
We have moved all Canadian customers to our Canada store to provide a better shopping experience, including more accurate shipping and delivery times.
Our United States store will now only service customers from the United States.
If you are located in Canada, and you previously had an account on our United States store, please reactivate your account here.
Visa, Mastercard, Paypal, American Express and Afterpay (USA only) are available on our website at checkout.
White Fox Boutique is exclusively based online only.
Forgot your password? On your account page HERE, click the 'forgot password' option and follow the steps to reset.
If you're still having issues please send us an email at info@whitefoxboutique.com.
We're sorry to hear you have received an incorrect or faulty item.
Please email info@whitefoxboutique.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.
You can contact the shipping company directly with your tracking number for more information as to why your order was returned back to us. Once we receive the package, a store credit will be automatically processed for the items in the order. This store credit will be added to your White Fox Boutique account, which you can use on a new order.
Unfortunately, once an order has been dispatched from our warehouse, we have no control over any delays within the postal network. Please know, your order is on its way, and we are doing everything we can to ensure it is delivered as quickly as possible.
Your tracking information will be sent via email once your order has been dispatched from our warehouse.
The express shipping timeframe on our website refers to the estimated time of delivery once your order has been dispatched from our warehouse. Please refer to 'When will my order be dispatched?' for more information.
This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.
All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes. If you place an order and email us straight away, it is not guaranteed that we will be able to cancel or edit your order as it can take 24-48 hours for our Customer Service team to respond to your email.
Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.
We're really quick at packing your order up which means we can't make any changes once you've placed it.
Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order.
Orders placed before 6pm Eastern US Time on the 29th April will be dispatched from our warehouse in Sydney, Australia. Orders placed after this time will be dispatched from our new USA warehouse in Indianapolis. For any further queries please contact info@whitefoxboutique.com.
It’s possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you.
Please contact us straight away at info@whitefoxboutique.com with the Full Name the order was placed under.
Customers are advised to place orders exclusively through our official website:
