Order Enquiries

We aim to dispatch all orders placed before 12 PM US Eastern Time Monday - Friday the same day. If your order is placed after this time, on a weekend, or on a US holiday, we aim to have these dispatched the next business day*.

Purchases made on weekends or US holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times. Please note, during high volume periods & sales dispatch times may vary.

Please visit our orders page for more information. 

Orders are dispatched from our warehouse in Indianapolis, United States.

Visa, Mastercard, Paypal, American Express, Klarna (USA only) and Afterpay (USA only) are available on our website at checkout.

It’s possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you.

Please contact us straight away at support@whitefoxboutique.com with the Full Name the order was placed under.

All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.
If you place an order and email us straight away, it is not guaranteed that we will be able to cancel or edit your order as it can take 24-48 hours for our Customer Service team to respond to your email.

During peak sale periods, we are unable to make changes or cancellations due to high order volumes and rapid processing times.

Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.

We're really quick at packing your order up which means we can't make any changes once you've placed it.

Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order.

This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.

Unfortunately, once an order has been dispatched from our warehouse, we have no control over any delays within the postal network. Please know, your order is on its way, and we are doing everything we can to ensure it is delivered as quickly as possible.

To access your White Fox Boutique account, simply enter your email address on the login page. You’ll receive a 6-digit code via email. Enter that code to complete the login. No password needed!

If you haven’t shopped with us before, don’t worry - a new account will be automatically created once you log in for the first time. 

Customers are advised to place orders exclusively through our official website:

https://whitefoxboutique.com.au/

https://whitefoxboutique.co.uk/

https://whitefoxboutique.com/

https://whitefoxboutique.ca/ 

Purchasing through our official website ensures the authenticity of products and safeguards your personal information.

We do not wholesale our products to other sellers or stores.

The prices on our United States store have been adjusted to include tariffs. Our products are now being shipped from our warehouse in Indianapolis, United States.

We're sorry to hear you have received an incorrect or faulty item.

Please email support@whitefoxboutique.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.