During this time when everything feels a little strange and uncertain, we want you to know that we are here for you.
We are taking all the necessary precautions to ensure not only the safety of our staff and delivery partners but also, our customers.
Our warehouse remains open with extra safety measures taken. We’re closely monitoring health advice from the relevant authorities to make sure our teams are staying safe.
SHIPPING & RETURNS
Currently, there are no delays with our processing and dispatch times, however, your orders may just take a little more time to get to you than usual.
The Australia Post Network and their delivery partners may be experiencing some delays with both Domestic and International orders due to current travel restrictions.
Please view the link below to see if your country is impacted:
Please note: We ship with Australia Post International Standard Shipping not Economy Air.
Due to COVID-19 International Standard Shipping will no longer be offered for USA & CANADA (FROM 14TH MAY), FRANCE, GERMANY & IRELAND (FROM 19TH MAY) to avoid further delivery delays.
To lessen the impact of removing International Standard Shipping, from the 14th May 2020 we are offering Free Express Shipping on all USA & CAN orders over $99 USD and also lowered the cost of our Express Shipping to $6.99USD from $10.00USD.
If you have placed an order with International Standard Shipping before the above dates your order has still been dispatched and is in transit to you.
DHL Express is delivering within the estimated delivery timeframe provided on our shipping page below.
We have updated the estimated delivery timeframes on our website at checkout and the shipping page below:
We understand it may be harder for customers to returns orders back to us which is why we have extended our returns policy to 60 days until further notice.
Let's work together to protect and care for one another, now more than ever.
If you are concerned, please feel free to reach out to our Customer Service Team firstname.lastname@example.org